FAQs

We ship from Amsterdam, the Netherlands with DHL, UPS or Post.nl

All orders are subject to production and fulfillment lead times before they ship.  Please note that certain pieces may have different lead times.  We carry both made to order and in stock items.  Made to order pieces ship within approximately 2 to 4 weeks of purchase.  In stock pieces ship within approximately 1-5 business days of purchase. While we aim to ship your order as soon as possible, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions.  If you wish to check on the status of your order, please do not hesitate to contact us at hello@1072.jewelry

Standard delivery rates:

• EU 10 €, free shipping on orders over 250 €
• Worldwide 20 €, free shipping on orders over 300 €

Feel free to ask any questions to our team at hello@1072.jewelry

Please contact us for more details
Hello@1072.jewelry

You can return your order within 14 days from the date you receive your jewelry. We do not provide a return label. Customers are responsible for all shipping costs involved in the returning of the items. 

If you wish to return or exchange an order please request the return from hello@1072.jewelry. Please write your order number in the email’s subject line.

 

Important information on returns.

• All items must be unworn in their original packaging, with packaging intact to be eligible for return.
• Items returned or exchanged without prior notification and original packaging will not be accepted.
• Our items go through a process of quality control checks. In the event you receive an item that you believe is damaged or defective, we require that you email hello@1072.jewelry within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.  We reserve the right to deny any request for return, exchange, or repair.
• Sale, discounted items, Last chance items, and limited-edition items are final sale and ineligible for exchange or returns.
• All custom made item’s sales are final.  If you have any questions about any piece before making a purchase, please do not hesitate to contact us at hello@1072.jewelry. We will gladly address any questions or concerns you may have.

Refunds.

Once the returned product has been quality checked and approved, our team will issue a refund to the original method of payment and a confirmation email will be sent to you. Taxes or duties on international shipments are non-refundable. All sales taxes will be refunded to customers within the EU.

Take loving care of your jewelry. 

- Protect from scratches, avoid rubbing against other objects
- Avoid exposure to cosmetics (perfumes, lotions, hairspray) and chemicals
- Remove your jewelry before taking bath, swim, work out or sleeping
- Store in a dry place snd keep your jewelry items separately from each other

Please visit our terms of service page.